Can I cancel my order?

• In-stock items: We can cancel your order only before your order ships. Fees (US 4%, International 5%) will be deducted from your refund. Shopify doesn't refund fees on cancelled orders.
• Pre-order items: No cancellation or refund. Production usually starts right away.

My package says "Delivered", but I did not receive it. What should I do?

• Please double check your shipping address in order confirmation email. Please understand that we do not responsible for package lost due to wrong address.
• Please check with your neighbors and surrounding areas.
• Sometimes delivery man scanned and marked the package as delivered, but it actually was not. In many cases, this package will show up in next 1-5 days. Please email us if you have not received the package after 5 days of delivery, we will work with you to file a claim with shipping carrier.

I received wrong item/color, can I exchange/return?

• Absolutely, we will cover return/reship cost. If we don't have it in inventory, we will issue you a full refund.

 

Please do not hesitate to contact us if you have any questions.